Return Policy


To start your return please email us at info@babyzenusa.com or call us at 1.800.507.1577 

BABYZEN can only accept returns of merchandise purchased from our Shopify website. We will not accept returns for products purchased through our authorized retailers. Please note, we do not provide return shipping.

All items eligible for return may be sent back to our warehouse within 30 days of delivery and meet the following requirements:

  • In “like new” condition.
  • Include all original packaging, parts, manuals, etc.
  • All Sale/Discounted items are not eligible for return.

Once items are returned, please allow an additional 5-7 business days for our warehouse to confirm your return. Once your return is confirmed and approved, your refund will be released to your original form of payment. Please Note, refund time frames may depend on your bank's policy.